Network Services
Your Research @ Boise State
The Office of Information Technology can deploy free virtual servers to support researchers and faculty, and support the University’s research mission. Virtual servers will configured with up to 500 gigabytes of data storage. OIT will work with faculty and researchers to serve their research needs.
Telephone and Network Services Response Time
Response times vary based upon current requests in the work queue.
View updated service response time >>
File Backup and Restore Services
Requests for restoration of network data should be submitted through the OIT Help Desk.
The OIT Help Desk or your college or area network administrator may be able to restore your data over the phone rather than have to escalate a request through OIT server administrators.
No restoration is available for Google Apps data.
Please direct inquiries regarding network backup services via email to the OIT Help Desk at helpdesk@boisestate.edu. Or, you can use Help Desk Self Service to inquire via our 24/7 online support system.
File Services
Requests for access to shared network resources should be directed to the OIT Help Desk. The Help Desk will determine the type of authorization necessary to access applications and resources, and route access requests as quickly and effectively as possible.
Office Printing Services
The OIT Help Desk supports installation, configuration and operation of networked printers and multifunction devices.
The Help Desk can expedite installations, configurations and moves of networked printers or multi-function devices by being informed in advance of any new printer installs or moves.
OIT currently uses Microsoft Windows networked printing systems; however, other colleges and areas may be using different printing systems.
Remote Access
Remote access to University networked resources is provided through VPN (Virtual Private Networking) services.
For remote access to documents, consider leveraging Google Docs or Google Sites, neither of which require VPN to access. You can upload any type of file up to 250 megabytes in size to Google Docs, and share with others.
If your needs require VPN access, email the OIT Help Desk at helpdesk@boisestate.edu.
VPN software is available by checking out a Resource CD through the OIT Help Desk at our location in Capitol Village at 2710 W. Boise Ave, or by contacting your college or area network administrator.
Reimbursements for home-based high-speed Internet services are available to qualifying employees. Requests must be for University business with only incidental personal use. Reimbursements for faculty and staff are a taxable benefit per IRS regulations. You may fill out and submit a PDF form to request Internet Services reimbursement.
Video Conferencing Services
Boise State University uses LifeSize High Definition (HD) equipment for supported video conferences, including LifeSize Room 220 and LifeSize Passport:
- LifeSize Room 220 is capable of high definition IP video conferences connecting up to four sites (the hosting site and three external video conference sites).
- LifeSize Passport is capable of a high definition IP video conference with one other site (point-to-point). The Passport unit is also capable of connecting to a Skype video conference user.
Website Hosting and Publishing
Access to University web servers is available to faculty, staff and affiliate employees. Website hosting and publishing is supported for sites on OIT web servers.
WordPress is the University’s enterprise web environment.
To obtain a website, or make editing rights or site permission changes, please submit a request via Help Desk Self Service
Sites are currently divided into two categories:
- WordPress Websites
- Standard HTML Websites
Wired Network Services
- Network Firewall/ACL exemptions for University resources can be requested via OIT’s Firewall Exemption Request form.
- Static IP addresses for University resources can be requested OIT’s DNS or Static IP Request form.
- Data line installation and repair requests can be submitted through Help Desk Self Service
- Service and Support designations/explanations
Wireless Network Services
Boise State University offers wireless access across much of campus. Basic wireless service can be obtained by choosing the Bronco-Guest wireless network access points on your device, and then opening a web browser.
Additional services, such as VPN access or BroncoPrint wireless printing, can be obtained by choosing the Bronco-Wireless access point on your device, and then opening a web browser to authenticate with your BroncoWeb username and password.
Get Help Now
Of course, the OIT Help Desk is available for any questions you may have about networking services. We’re open 7:00 am – 6:00 pm Monday – Friday, and you can reach us at 426-4357, or via e-mail at helpdesk@boisestate.edu
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