Phone Services
Telephone and Network Services Response Time
Response times vary based upon current requests in the work queue.
View updated service response time >>
Desk Phones
- Cisco IP desk phones and accessories are ordered via requests to Help Desk Self Service. See information and pricing for phones and accessories.
- Cisco IP desk phones can be configured online to display custom speed dial options for both on-campus and off-campus phone numbers.
- Learn how to use your Cisco IP phone.
- Learn how to use voicemail.
- Submit telephone repair requests (work orders) online.
Read more about desk phones >>
Voicemail
Learn how to access your voicemail account, how to retrieve messages, and how to configure and use voicemail services.
View a printable voicemail guide in PDF format >>
Cell Phones
Employees whose job duties require the frequent use of a cell phones (or “smartphones”) can be given a taxable monthly allowance to compensate for business use of a personal phone.
Employees must work with their supervisors to determine the dollar amount of their monthly allowance.
Conference Calls
OIT offers three types of conference calls for faculty and staff:
- Self Service Conference Calls
- AT&T Conference Calls
- Meet Me Conference Calls
Telephone Directory Services
Learn how to submit and modify your information for the University Switchboard and Telephone, Caller ID, and 911 directories.
Billing Research
OIT Business imposes a billing research fee of $36.00 per hour, billable in 1/4 hour increments.
This fee applies to requests for materials such as copies of non-current customer toll statements, or prior service unit billings; investigations of non-current information on service until billings or billable repairs; and requests for other documentation or historical records.
The billing research fee applies for any requests for research older than 90 days.
This fee does not apply to normal, day-to-day customer billing services.
For more info, please contact OIT Business at 426-1433, or email oit_business@boisestate.edu.
More Info
For additional information about telephone services, please contact the OIT Help Desk at 426-4357, by email at helpdesk@boisestate.edu, or online via Help Desk Self Service.
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