About Directory Services
- Online directory information is used for the University Switchboard and Telephone Directories (http://directory.boisestate.edu).
- Caller ID (telephone display) information changes should be submitted via Help Desk Self Service. Requests will be submitted to Max Davis-Johnson, Association Vice President for Information Technology for approval.
- 911 directory information is used to associate telephone devices to a physical building and room location.
- Department ID and Project Grant numbers are required for telephone services, postage and mail charges, and Printing and Graphics charges.
Before You Make Changes
Telephone and Network Services staff are responsible for all University telephone operations. IP telephones at the University have a portability feature that allows a phone to be moved to a new location and maintain functionality without initiating a Telephone Service Request. This portability presents the problem of maintaining accurate 911 information. It is the responsibility of any individual who moves a University telephone to immediately provide updated 911 information. This responsibility is not transferable. Your IP phone should be connected with a blue cable. When moving your phone, unplug this blue cable from the phone and leave the cable plugged into the wall. If your new location does not have a new blue cable, please submit a Telephone Service Request via Help Desk Self Service.
Online Directory Changes
Student employees and graduate assistants will not appear in the directory. Changes can be submitted online at http://oit.boisestate.edu/aboutoit/directory-change-form/
Caller ID Directory Changes
Caller ID (telephone display) information changes should be submitted via Help Desk Self Service.
911 Directory Information Changes
911 information is used to associate telephone devices to a physical building and room location and must be updated at http://oit.boisestate.edu/phones/phone-services/directory-services-911-listings/911-update-information whenever a desktop telephone is moved. Of course, the OIT Help Desk is available for any questions you may have University directories. We’re open 7:00 am – 10:00 pm Monday – Thursday, 7:00 am – 6:00 pm Friday, and you can reach us at 426-4357, or via e-mail at firstname.lastname@example.org. [Back to Phone Services]