Phones

Voicemail

Boise State University uses the Cisco Unity Voicemail system. Voicemail accounts are created with new phone orders for individual faculty and staff unless otherwise specified.

For new phone orders for department-wide or shared usage, voicemail accounts must be specifically requested via Help Desk Self Service.

Initial Setup and Instructions

  • From your University telephone (your own extension), dial 6-5999 or press the messages button on your phone set. You will be prompted to enter your PIN (password).
  • The default PIN is 12345 for new voicemail accounts.
  • Follow the voice prompts to set up your voicemail account.
  • For info on how to use voicemail, view a printable PDF voicemail guide.

Retrieve Messages

Retrieve Messages From Your Own Phone

  • Dial 6-5999 or press the messages button on your phone set.
  • You will be prompted for your PIN (password).
  • Once you’ve logged in, follow the voice prompts to retrieve your messages.

Retrieve Messages From Another Phone

  • On campus, dial 6-5999 or press the messages button on your phone set.Off campus, dial 426-5999.
  • Press 1 or * as prompted in the opening greeting.
  • You will be prompted for your ID (your 5-digit extension).
  • You will be prompted for your PIN (password).
  • Once you’ve logged in, follow the voice prompts to retrieve your messages.

If you attempt to access your voicemail using an incorrect password more than three successive times, you will be locked out of your account.

You can wait one hour to have the account automatically unlock, and you can try again, or you can contact the OIT Help Desk to request your password be reset.

Reset Your Voicemail Password

To reset your voicemail password, you will need to call the OIT Help Desk at 426-4357.

Please note OIT no longer charges for voicemail password resets.

Voicemail to Email

Voicemail messages may be forwarded to your email account, and reviewed as an attachment.  Some mobile devices are unable to play .wav files, so this functionality may be unavailable for your device.  Affected vendors are working on a solution.

To  request that your voicemail is sent to your email, please contact the Help Desk at 426-4357, or submit a request via Help Desk Self Service.

Voicemail Web Utility

The Voicemail Web Utility is available to configure changing voicemail passwords, managing recorded greetings and message-delivery options, as well as setting up message-notification devices.

Of course, the OIT Help Desk is available for any questions you may have about voicemail. We’re open 7:00 am – 10:00 pm Monday – Thursday, 7:00 am – 6:00 pm Friday, and you can reach us at 426-4357, or via e-mail at helpdesk@boisestate.edu.

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