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Customer Care

The Office of Information Technology’s Customer Care organization, including the Help Desk @ the Zone, is where Boise State University students, faculty and staff can get help for operational, software and hardware questions and issues.

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Project Management Office

The Office of Information Technology Project Management Office utilizes processes, methodologies and tools to organize and manage information technology projects.

View current project activity, or visit the Project Management Office website for more information.

Learning Technology Solutions (LTS)

Learning Technology Solutions (LTS), provides coordination, management, and advanced technical support for instructional technology environments like Blackboard Learn, Blackboard Collaborate, and Qualtrics.

Visit the Learning Technology Solutions website for more information.

Technology Services

Technology Services provides enterprise computing resources, telecommunications and client support.

Visit the Telephone Services and Network Services websites for more information.

Development Services

Development Services is responsible for projects, production support, and maintenance of our University’s Enterprise Systems.

Development Services works with functional areas around the campus to update and maintain various systems. Development Services also works with campus areas to evaluate, plan and propose new systems and technologies that enhance operations and support our University’s strategic plan.

Visit the Development Services website for more information.


Cybersecurity coordinates University information security initiatives, creates awareness for information security issues, and investigates information security incidents.

Visit the Cybersecurity website for more information.

OIT Business Services

OIT Business Services provides billing for printing & graphics, mail services, telephone, computer hardware repair, web development charges and other IT services for the University.

Long Distance calling cards, 800 numbers, off campus telephone lines, and cell phones are also obtained through OIT Business Services.

OIT Business Services operates the University Switchboard and maintains the faculty-staff and local area telephone directories and telephone databases.

Visit the OIT Business Services web page for more information.

Postal Mail Services

Mail Services for Boise State University is provided by Central Postal Services, State of Idaho Department of Administration.

Department ID codes must be on all outgoing mail. Deliveries and pickups are made once per day.

Contact Information

Bryan Howard, Manager
Central Postal Services

Visit the Mail Services website for more information.

Other Services and Areas

For a complete listing of all OIT services offered, visit our All Services A-Z page.