This month the Office of Information Technology celebrated receiving our millionth request for service and support from the Boise State campus community since 2011.
Our volume of support requests has increased 53% just within the past six years, and we’re expecting nearly 60,000 total requests in 2018!
Some of this increase is due to consolidating IT support throughout the University, but as Mark Fitzgerald, Director of Customer Care, points out, the services provided by OIT continue to grow with each passing year to meet escalating campus demand. “You look back 10 years and technologies in our classrooms were limited. Blackboard was still in its infancy, and we had just a handful of wireless access points around campus. Now, students come equipped with computers, tablets, and mobile devices, and faculty are leveraging technology for interactive classes.”
Boise State’s growth in programs, initiatives, buildings and students have also impacted service and support offerings. According to Fitzgerald, “All of this has led to a re-imagination of how we support campus. We have expanded our hours and added walk-in locations. In addition to phones and email, we now take requests through chat and our website.”
Adds University CIO Max-Davis Johnson, “What an amazing amount of support and work over the years! Thanks to everyone that has been a part of this.”
Contact the Office of Information Technology by phone, email, chat, or visiting our Zone locations in the the Student Union Building and Interactive Learning Center:
The Zone – Interactive Learning Center, Room 128
Monday – Friday, 7 am – 6 pm / Saturday and Sunday, 10 am – 5 pm
The Zone – Student Union Building (Across from Bookstore)
Monday – Friday, 8 am – 5 pm