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RES (SafeConnect)

Residents and guests in Housing and Resident Life locations must use RES (SafeConnect) network for wireless and wired access in those locations.

Connect to the RES Wireless Network

  1. Choose the RES wireless network on your device.
  2. Launch a web browser. You’ll be asked to sign in to enroll your device. Enter your Boise State username and password, then select the checkbox to accept the Accessible Use Policy. Click the Sign In button.

Enroll a Gaming Device or TV

To connect a gaming or television device to the SafeConnect network:

  1. Locate the wireless, or wired, MAC address on your device, depending on how you are connecting. (For example, on a PlayStation 4, the MAC address is under Settings > System. On an Xbox, the MAC address is under My Xbox > System Settings > Advanced Settings > Alternate Mac Address. On an Apple TV, the MAC address is under Settings > About). If you have difficulty locating your MAC address, contact the Help Desk.
  2. Connect your device to the RES wireless network if you are connecting wirelessly, or plug an ethernet cable into the device if it’s a wired connection.
  3. Use a web browser on any computer to enroll your device at https://dormconnect.boisestate.edu:9443/enroll (if you are unable to access the RES wireless network, use this alternate address to enroll).
  4. Enroll your device by entering the MAC address from step 1 (above), select your device type, and enter your contact and service provider information where indicated.
  5. Select the Enroll Device button.

Devices that Do Not Work Well on the Boise State Network

SafeConnect does not support wireless connectivity for all devices. The following devices must use ethernet (wired) connectivity to work with SafeConnect:

  • Roku
  • Apple TV
  • Chromecast
  • Amazon Echo
  • Amazon Fire
  • Nintendo Switch
  • Google Home

Connecting to Netflix

If your game device Blu-ray, Apple TV, Smart TV, console or other devices are not connecting to the internet for Netflix streaming, contact the Help Desk at (208) 426-4357 or HelpDesk@boisestate.edu. Some network games require port forwarding to connect online, which unfortunately is not allowed on the university infrastructure.

Common Problems connecting to the Housing Network

For Windows 7 and 8 users, if you are unable to access the internet, you may be connecting to an “Unidentified Network.” To solve this you must disable IPV6:

  • Right click the appropriate icon in the lower right-hand corner, and then select “Open Network and Sharing Center”
  • Click “Change adapter settings” on the left side of the window
  • Determine which source you are trying to connect with, “Local Area Connection” (wired) or “Wireless Network Connection”
  • Right click the desired connection and select “Properties”
  • Un-tick:
    • Internet Protocol Version 6
    • Link-Layer Topology Discover Mapper I/O Driver
    • Link-Layer Topology Discovery Responder
  • Click OK and restart the computer

More About Boise State’s Internet Connection

  • Wireless routers and switches are not allowed to be plugged into any of our networks; the only exception being places where university housing has attached mini-switches in Towers Hall.
  • You are required to run the SafeConnect client to get on the network (see SafeConnect above).
  • If OIT discovers that your computer is infected with viruses, you may be disconnected until an OIT technicians can clean the virus off your computer.
  • University Suites rooms have four ports in each room and only one port is active; 2 ports will be on one wall and 2 ports on another. Contact the front desk and ask for the active port number. The port in the living room is not active.
  • University Square rooms have four ports in each room and only one port is active or 2 ports in a double room; 2 ports will be on one wall and 2 ports on another. Contact the front desk and ask for the active port number. The port in the living room is not active.
  • Keiser Hall and Taylor Hall have two ports in each room, one is phone and one is Internet. If one port does not work, try the one next to it before setting up an appointment.
  • University Manor and University Heights Apartments have two ports in each room, only one port is active. If one port does not work, try the one next to it before setting up an appointment.
  • University Village Apartments have 2 ports in the living room and both are active.

Need Assistance?

Contact the Help Desk at (208) 426-4357 or helpdesk@boisestate.edu for assistance connecting to the SafeConnect network.