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DigEco 2017 Conference Coming November 3

Digital Ecosystems Conference

2017’s Digital Ecosystems Conference is coming to City Center Plaza on Friday, November 3!

Presented by the Office of Information Technology, DigEco brings industry, education, and government audiences together under a shared commitment to advancing the use of digital technology in teaching and learning.

Inspired by the efforts of Governor Otter’s Higher Education Task Force, DigEco 2017 surveys the landscape of public education in Idaho and explores how digital tools and pedagogies may promote long-term, positive change for our state.

Registration is free, and lunch is provided.

For more information, and to register for DigEco 2017, visit

G Suite Improvements: Docs, Sheets, Forms, and Calendar!

G Suite Google logo

Google has been hard at work making improvements and adding new features to G Suite over the past few months!

Some of the highlights include:

And, in case you missed it, we also introduced you to Google Team Drive and Google Meet.

If you have questions about these new tools, please contact the Office of Information Technology Help Desk at (208) 426-4357 or

DigEco 2017 Conference – Save the Date

DigEco Conference, November 3, 2017 at Boise State University

Boise State’s Learning Technology Solutions team presents the Digital Ecosystems Conference 2017 (DigEco 2017) on Nov. 3, 2017.

Designed to inspire conversations about the opportunities digital tools provide our state, DigEco 2017 explores the innovative work within Idaho’s academic community and the potential advances that arise in education when industry and academe work together.

Conference themes: Access, affordability and quality
When: November 3, 2017
Where: City Center Plaza (Downtown Boise)
Cost: Free!

Contact for more details.

Come Visit The Help Desk at The Zones

The Help Desk at the Zone provides many walk-in services. We service laptops and mobile devices. You can get help with software at The Zones.

You can print at The Zones and over 80 BroncoPrint stations around campus. Come try the new BroncoPrint Express at The Zone in the ILC when you need to quickly print something and get to class.

You can checkout laptops, iPads and cameras at The Zones.

Faculty, visit the Faculty Support Center in the Micron Business and Economics Building (MBEB) room 3010 to discover and learn how to use the technology in your classroom.

Visit us at The Zones in the Student Union Building (SUB) across from the Bookstore, in MBEB on the first floor and the ILC first floor lobby.

Or, call The Help Desk at The Zones at (208) 426-4357 (HELP).

Descriptive Transcript: The Help Desk at The Zone Fall 2017

[music plays]

The Boise State logo appears as down-tempo hip hop music plays.

The title “Help Desk at The Zone” appears over an aerial shot of the Interactive Learning Center (ILC) on the Boise State campus.

Students walk through the lobby of the ILC toward the ILC Zone location on the first floor.

A young woman walks into The Zone and places a laptop on the desk for the Help Desk student worker to take a look at.

Title: “We service laptops and devices at The Zone.”

A male students works at a computer in The Zone in the Student Union Building (SUB).

“Get help with software at The Zone” appears over a young woman seeking assistance from a Help Desk student at The Zone in the ILC building.

The title “Print at The Zone” appears over a young woman using a multi-function printer in the ILC Zone.

Pages of a document are printed and fall into a neat stack under the title “and over 80 BroncoPrint stations.”

Students print notes at a BroncoPrint station in the River Front Hall building.

“BroncoPrint Express at The Zone in the ILC” appears over computers in the ILC Zone.

Several students use the BroncoPrint Express computers in the ILC Zone.

A student gets help at the desk of the Student Union Building Zone.

Title: “Checkout laptops, iPads and cameras at The Zone.”

Help Desk workers in the Student Union Zone high five. Students work at computers and print documents in the Student Union Zone.

An aerial shot moves in on the MBEB Building.

The title “Faculty Support Center at The Zone in room 3010” appears as we hear and see the fountains outside the MBEB.

A professor walks into the Faculty Support Center and is greeted by a young male student.

Several Help Desk workers answer phones in the room.

A Help Desk worker demonstrates for a professor how to turn on the projector in a classroom in the MBEB Building.

The title “Visit us at The Zone” appears over an aerial focusing on the Administration Building on the quad.

The title “Student Union Building” appears over an external sunny-day shot of the Student Union. “Across from the Bookstore” appears over people working at computers in the Zone in the Student Union.

The title “Micron Business and Economics Building” appears over an exterior shot of the MBEB. “First Floor Lobby” appears over a young woman working at the Help Desk Zone in the MBEB.

“Interactive Learning Center” appears over the building. “First Floor Lobby” appears over a young woman seeking assistance from the Help Desk worker in the ILC Zone.

The title “Help Desk at The Zone (208) 426-4357 (HELP)” appears in white letters over a black background.

Equifax Data Breach

Equifax recently announced a data breach impacting at least 143 million U.S. consumers. Criminals exploited a U.S. website application vulnerability to gain access to certain files. Based on the company’s investigation, the unauthorized access occurred from mid-May through July 2017. The company has found no evidence of unauthorized activity on Equifax’s core consumer or commercial credit reporting databases.

The information accessed primarily includes names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers. In addition, credit card numbers and certain dispute documents with personal identifying information were accessed. As part of its investigation of this application vulnerability, Equifax also identified unauthorized access to limited personal information for certain UK and Canadian residents. Equifax will work with UK and Canadian regulators to determine appropriate next steps. The company has found no evidence that personal information of consumers in any other country has been impacted.

Equifax has established a website,, where U.S. consumers can determine if personal information may have been impacted by this data breach. However, various media have noted inaccurate or unreliable results using Equifax’s tool to find out if your data was compromised.

Boise State’s Office of Information Technology’s Cybersecurity site at provides security details. Meanwhile, here are steps you can take to safeguard your personal data in light of this massive breach:

  • Request A Free Copy Of Your Annual Credit Report: Take great care to review your credit reports. If you find inaccurate information, contact the companies listed on the credit report(s) directly. You can also contact the Identity Theft Resource Center, a non-profit, at (888) 400-5530 to assist you, and/or subscribe to an identity and credit monitoring service to alert you when your personal information is used.
  • If You Confirm That You’re A Victim Of Identity Theft, Create An Identity Theft Report With The Federal Trade Commission (FTC): Expect law enforcement to request a copy of this report when you contact them.
  • Consider Placing An Extended Fraud Alert Or Security Freeze On Your Credit: Creditors will still have access to your credit file, even though you’ve placed a 7-year extended fraud alert, but must first contact you to verify your identity before extending credit. A credit freeze generally prevents creditors from accessing your credit file. To request one, you must call each credit bureau directly. Laws vary by state.
  • File Your Tax Returns As Soon As You Can: Filing an early tax return protects you from identity thieves who could file and collect your tax refund before you do. You can also request a Personal Identification Number (PIN) in order to submit a your tax return. In the case with the Equifax data breach, it especially pertinent to stay on top of this to allow time to remediate any issues.
  • Contact The Social Security Administration: Request a copy of your wage earning report to verify that your social security number is not being used fraudulently, which could result in your owing taxes for wages earned by someone who’s stolen your information.
  • Contact Your Health Insurance Carrier: Request a copy of your health insurance statement in order to identify any fraudulent medical claims.

Social Networking Safety and Security


Social media has become an integral part of our lives.

With Facebook, Twitter, YouTube, LinkedIn, Snapchat, Instagram and other services, social networks are a great way to stay connected with others, and up-to-date on current situations. However, it is important to remain aware of how much you post on your pages.

Personal information should be limited, and you should know the people you share that information with. Safety should be the number one priority of using social media (and of using the internet in general).

You must own your online presence and know that what you post is out there forever, so think twice.

Tips for Safe Social Networking

  • Privacy and security settings exist for a reason: Learn about and use the privacy and security settings on social networks. They are there to help you control who sees what you post and manage your online experience in a positive way.
  • Once posted, always posted: Protect your reputation on social networks.
  • What you post online stays online: Think twice before posting pictures you wouldn’t want your parents or future employers to see. Recent research found that 70% of job recruiters rejected candidates based on information they found online.
  • Your online reputation can be a good thing: Recent research also found that recruiters respond to a strong, positive personal brand online. So show your smarts, thoughtfulness, and mastery of the environment.
  • Keep personal info personal: Be cautious about how much personal information you provide on social networking sites. The more information you post, the easier it may be for a hacker or someone else to use that information to steal your identity, access your data, or commit other crimes such as stalking.
  • Know and manage your friends: Social networks can be used for a variety of purposes. Some of the fun is creating a large pool of friends from many aspects of your life. That doesn’t mean all friends are created equal. Use tools to manage the information you share with friends in different groups or even have multiple online pages. If you’re trying to create a public persona as a blogger or expert, create an open profile or a “fan” page that encourages broad participation and limits personal information. Use your personal profile to keep your real friends (the ones you know and trust) more synched up with your daily life.
  • Be honest if you’re uncomfortable: If a friend posts something about you that makes you uncomfortable or you think is inappropriate, let them know. Likewise, stay open-minded if a friend approaches you because something you’ve posted makes him or her uncomfortable. People have different tolerances for how much the world knows about them respect those differences.
  • Know what action to take: If someone is harassing or threatening you, remove them from your friends list, block them, and report them to the site administrator.

Additional Social Safety Advice

  • Keep security software current: Having the latest security software, web browser and operating system is the best defense against viruses, malware and other online threats.
  • Own your online presence: When applicable, set the privacy and security settings on websites to your comfort level for information sharing. It’s OK to limit how and with whom you share information.
  • Make  your password a sentence: A strong password is a sentence that is at least 12 characters long. Focus on positive sentences or phrases that you like to think about and are easy to remember (for example, “I love country music.”). On many sites, you can even use spaces!
  • Unique account, unique password: Having separate passwords for every account helps to thwart cybercriminals. At a minimum, separate your work and personal accounts and make sure that your critical accounts have the strongest passwords.
  • When in doubt, throw it out: Links in email, tweets, posts and online advertising are often how cybercriminals try to steal your personal information. Even if you know the source, if something looks suspicious, delete it.
  • Post only about others as you have them post about you. The Golden Rule applies online as well.

Cybersecurity Resources

For more safety tips, visit our Cybersecurity website at

Updated Blackboard Mobile Apps for Students and Instructors

New blackboard apps for students and faculty with screenshots of Blackboard app

Blackboard App for Students

Blackboard launched significantly overhauled mobile apps this summer. You’ll want to delete the old apps and install the new ones in order to connect to your Boise State Blackboard courses.

The new Blackboard App for students is similar to the old Blackboard Mobile app, but it has a new logo and some bugs have been fixed. View a demo of the Blackboard App.

Blackboard Instructor App

The all new Blackboard Instructor app is the much-anticipated Blackboard companion app for educators. Instructors may use it to conveniently manage courses, easily communicate with learners, and quickly complete administrative tasks. View a demo of the Blackboard Instructor app.

Other features of Blackboard Instructor include:

  • Quickly preview content and assessments
  • Send course announcements
  • Create discussion board threads and reply to comments
  • Participate in Collaborate virtual classroom sessions

Keep in mind the Blackboard mobile apps allow you to connect with your classes, instructors and classmates from any mobile device. However, as with many mobile apps, you may have limited function compared to the web-browser version.

Delete the Old Bb Mobile Apps

The Blackboard Mobile Learn app, Bb Student app and Bb Grader app are no longer supported by Blackboard and will not longer work to connect to your Boise State Blackboard Courses. These have been replaced with the Blackboard app for students and the Blackboard Instructor app for faculty.


Blackboard App

Once you download and install the Blackboard App, you’ll need to search and select Boise State within the app and then sign in with your Boise State username and password.

Blackboard Instructor App

Once you download and install the Blackboard Instructor App, you’ll need to search and select Boise State within the app and then sign in with your Boise State username and password.

Need Assistance?

If you need assistance with the Blackboard apps, please contact the Help Desk at (208) 426-4357 (HELP), or via chat.

Instructors Invited to Submit Proposals for iClicker Faculty Learning Community

iClicker Cloud

Learning Technology Solutions (LTS) invites proposals from Boise State instructors interested in exploring, increasing knowledge and understanding, and sharing ideas about effective methods or approaches to teaching using iClicker by participating in a Faculty Learning Community.

Faculty participants will work as a cohort to explore the use of iClicker and implement principles of active learning.


Cohort meetings/hands-on learning sessions will occur once per month September – December 2017 (specific dates and times will be announced based availability of faculty).

Meetings are about 90 minutes per session, and participants will explore different ways iClicker may be used to meet course learning objectives and enrich learning through reflection. All meetings will be facilitated by LTS Instructional Technologists.

Hands-on learning sessions are custom-designed according to participants’ expressed needs, and will take place in Riverfront Hall (or other locations per mutual agreement). Participants must be able to attend all meetings in person.

The cohort will work together to produce a culminating presentation to peers about using clickers.


All Boise State instructors are eligible to apply to participate, including adjunct faculty, lecturers, and tenure-track faculty.

Each FLS participant will receive a stipend of $300, paid as supplementary salary.

To apply, complete the application form and submit no later than 5:00 pm Friday, August 31.

Selection Criteria

A limited number of faculty will be selected to participate in the Faculty Learning Community. Applications will be reviewed and selection determined according to:

  • Specificity of a plan for continuing or incorporating iClicker in the classroom
  • Immediacy of implementing the plan
  • Number of students impacted
  • Applicant’s commitment to attend monthly cohort meetings and hands-on sessions

This program is supported and funded by Learning Technology Solutions in the Office of Information Technology.

For questions or additional information, contact Grace Tuttle at (208) 426-1340 or Jack Vant at (208) 426-4446.

We’re Here to Help!

We are the Office of Information Technology at Boise State University and we’re here to help! Visit our website, stop by one of our Zone locations, email us at, or give us a call at (208) 426-4357.

Video Transcript: We're Here to Help

Intro music with an aerial view of the Boise State University “B” sign in front of the administration building.

>> MICHELLE: We are the Office of Information Technology

>> EMILY: and we’re here to help.

>> NARRATOR: Whether you’re a student wanting help with your free copy of Microsoft Office or an instructor wanting Camtasia Studio for your laptop, we’re here to help. And, we can install most software over the network while you’re on the phone.

Do you need immediate help with technology in a classroom? Our Classroom Support team is here to help. Just call the help desk and we’ll be there in minutes.

>> HARDWARE TEAM: We’re here to help.

>> NARRATOR: Drop by any of our three Zone locations for immediate support. Whether you want to check out an iPad or camera, update your personal laptop, or use one of the BroncoPrint stations, we’re here to help.

>> HELP DESK STUDENTS: We’re here to help.

>> NARRATOR: And, we’ve just opened the “Faculty Support Center” on the third floor of the Micron Business and Economics Building. We’re here to help faculty and staff understand the technology in our classrooms, check out equipment, or just get your computer tuned up.

>> MARC: And we’re here to help.

>> NARRATOR: Blackboard, clickers, Collaborate, and lecture capture: our Learning Technology Solutions team is here to help with all your teaching and learning technology needs.

>> LTS TEAM: We’re here to help.

>> NARRATOR: Do you want to improve your skills with Microsoft Office, our Google G Suite Apps, or video production? The OIT Communications team is here to help.

>> COMMUNICATIONS TEAM: And, we’re here to help.

>> NARRATOR: Do you have a question about a technology invoice or bill? Our OIT Business Services office is here to help with with all your billing research.

>> ISOBEL: And we’re here to help.

>> NARRATOR: Get your website up to date and tuned for accessibility and search engine optimization. Our WordPress and Web Accessibility teams are here to help.

>> WORDPRESS TEAM: We’re here to help.

>> NARRATOR: Do you need storage or compute power for your research? The Office of Research Computing is here to help.

>> RESEARCH COMPUTING TEAM: We’re here to help.

>> NARRATOR: Are you ready to implement or upgrade technology in your area? The OIT Project Management Office is here to help.

>> LTS TEAM: We’re here to help.

>> NARRATOR: Whatever your technology needs are this semester, we’re the Office of Information Technology, and we’re to help.

>> ALL: We’re here to help.

Introducing Google Team Drive

Google Team Drive

Google Team Drive is now available for Boise State students, faculty and staff.

Google Drive was originally designed for individuals, not teams. A constant problem is dealing with files owned and shared by individuals when they leave Boise State. Who becomes the owner of those files? How do we keep track of who has appropriate access to files?

The new Google Team Drive solves this. With Team Drive, files are owned and shared by a Team. When an individual leaves the Team, files and permissions remain.

Google Team Drives are shared spaces where teams can store, search and access their files anywhere, from any device.

Team members automatically see the same files regardless of who adds or reorganizes them.

Learn how to use Google Team Drive on our website. Additional information about using Team Drive is available in the G Suite Learning Center.

For more information, contact the Help Desk at (208) 426-4357, or email