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Phone Services

Phone Services

The Office of Information Technology maintains Boise State’s telecommunication systems. This site provides information about your desk or cell phone, voicemail, conference calls and directory services.

10-Digit Dialing Begins August 5th!

Due to Idaho’s new 986 area code, 10-digit dialing will be required for local phone calls beginning Saturday, August 5, 2017.

Local phone calls will no longer work correctly if you only dial seven digits. You must use the appropriate 208 or 986 Idaho area code before your local call is connected.

New telephone lines may be assigned with the 986 area code after September 5, 2017.

Telephone and Network Services Response Time

Response times vary based upon current requests in the work queue.

Billing Research

OIT Business imposes a billing research fee of $36.00 per hour, billable in 1/4 hour increments. ‘

This fee applies to requests for materials such as copies of non-current customer toll statements, or prior service unit billings; investigations of non-current information on service until billings or billable repairs; and requests for other documentation or historical records.

The billing research fee applies for any requests for research older than 90 days.

This fee does not apply to normal, day-to-day customer billing services.

For more info, please contact OIT Business at 208-426-1433, or email

Need Assistance?

For questions about Phone Services, contact the Help Desk at 208-426-4357, or email