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Mobile Connect (Single Number Reach)

Mobile Connect (also known as “Single Number Reach”) is a feature of Cisco Unified Communications that allows calls placed to your Boise State Cisco desk phone number to ring on a remote phone too.

Mobile Connect will send calls from your Cisco phone to a mobile phone, home phone or another phone without advertising your remote number to the caller.

How to Request Mobile Connect

To use Mobile Connect, contact the Help Desk at 208-426-4357 (HELP), email helpdesk@boisestate.edu, chat or submit a request via Help Desk Self Service.

There is a nominal, monthly license fee for Mobile Connect.

You will need to know your password to the Cisco Unified CM User Options website. If you do not know your password, you can request OIT set/reset your password for you.

How to Configure Mobile Connect

Configure and Edit Your Mobile Connect Settings

  1. Log in to your phone settings on the Cisco Unified CM User Options website using your extension and password.
  2. Click “User Options > Mobility Settings > Alternate Numbers.”
  3. Click “Add New” to add a new mobility setting, or click “Find” and click the entry’s link to edit it.
  4. Enter the remote phone number in the “Alternate Number” field.
    • Enter “8” followed by a local, seven-digit phone number.
    • Enter the number without other characters–no dashes or parenthesis.
    • Do not enter a long distance phone number (they don’t work).
  5. Enter a short description of the remote phone number in the “Description” field.
  6. Put a check mark in each:
    • Enable Reach Me anywhere so that my calls can ring at multiple numbers.
    • This is a mobile device (if you’re sending the call to a mobile device).
  7. In the “Use the settings from*” drop down list, select your profile. Your profile is named “SNR_ulid,” where ulid is your Cisco desk phone extension.
  8. Click “Save.” A new section named Association Information appears on the left side of the window.
  9. Put a check mark below “Line Association.”
  10. Click “Save.”

Test Your Settings

It’s a good idea to test your phone’s new mobility settings to verify that they are working as expected.

  1. Ask a coworker to call your Cisco desk phone from his or her desk phone.
  2. Your Cisco desk phone should begin ringing but DO NOT answer it.
  3. After a few rings, the mobile phone number you configured in your mobility settings should begin ringing.
  4. Answer the mobile phone.

Note: when you hang up your mobile phone, the caller is temporarily placed on hold while the system disconnects the call. The caller may briefly hear the University’s hold music before the call ends.

Adjust Timing of Rings and Pickup

Log in to the the Cisco Unified CM User Options website to set the timing of rings and pickup using the “Configure and Edit Your Mobile Connect Settings” instructions above.

Delay Before Ringing Timer (ms)*
This value indicates the time delay before your mobile phone rings when a call is placed to your Cisco desk phone. Increase this value to lengthen the delay; decrease this value to shorten the delay. (Default=4000; Min=0; Max=30000)

Answer Too Late Timer (ms)*
This value indicates the maximum amount of time that can pass before you can answer your mobile phone. Increase this value to lengthen the maximum time; decrease this value to shorten the maximum time. (Default=19000; Min=10000; Max=300000)

Answer Too Soon Timer (ms)*
This value indicates the minimum amount of time that must pass before you can answer your mobile phone. Increase this value to lengthen the minimum time; decrease the value to shorten the minimum time. (Default=1500; Min=0; Max=10000)

Cisco Mobile Connect timing settings

How to Use Mobile Connect

Desktop Call Pickup

You can perform a desktop call pickup on an in-progress mobility call by hanging up the call on the remote phone. You can resume the call on your Cisco desk phone by pressing the “RESUME” soft key within 10 seconds (default) of hanging up your remote phone.

Send Call to Remote Phone

You can perform remote destination pickup on in-progress mobility calls by using the “Send Call to Mobile Phone” feature. To do this, press the “Mobility” soft key on the desk phone and select “Send Call to Mobile Phone,” which generates calls to all of the remote destinations. You can answer this call at the desired remote destination to continue the call.

Enable and Disable Calls to Remote Phone

There may be times like when you’re on vacation when you want to turn off calls to your remote phone. Here’s how to enable or disable calls to your remote phone from your computer or Cisco desk phone.

Enable/disable Using a Computer

  1. Log in to the Cisco Unified CM User Options website.
  2. Navigate User Options > Mobility Settings > Alternate Numbers > Click Find.
  3. Select your remote/mobile number.
  4. Deselect to disable or select to enable the “Enable Reach Me Anywhere so that my call can ring at multiple numbers” checkbox.

Enable/disable using Your Cisco Desk Phone

  1. Press the “Mobility” soft key on your phone.
  2. Press the “Select” soft key to enable or disable Mobility. Note, the option to enable or disable will depend on what state it is in when you press the Mobility soft key.

Schedule When Remote Phone Should Ring

You can create a schedule so that your desk phone rings through to your remote phone at times and goes to voicemail other times (like on weekends). You can create and adjust this schedule in the “Configure a schedule for the Teach Me Anywhere feature to be active” section on the Cisco Unified CM User Options website.

Allow and Block Calls

You can specify certain phone numbers to always or never ring to your remote phone by creating an “allow list” or “block list.” Simply create the list and then assign it to your remote phone in the “Receiving calls during the above schedule” section on the Cisco Unified CM User Options website.

How to Create an Access List

  1. Navigate: User Options > Mobility Settings > Allowed or Block List.
  2. Click “Add New.”
  3. Enter a name to identify the access list and a description (optional).
  4. Choose whether the access list will allow or block specified calls.
  5. Click “Save.”
  6. Click “Add Member” to add phone numbers or filters to the list.
  7. Select an option from the “Filter Mask” drop-down list box. You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private).
  8. If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field. You can use the following wild cards to define a filter:
    • X (upper or lower case)—Matches a single digit. For example, 408555123X matches any number between 4085551230 and 4085551239.
    • !—Matches any number of digits. For example, 408! matches any number starts with 408.
    • #—Used as a single digit for exact match.
  9. To add this member to the access list, click “Save.”
  10. To save the access list, click “Save.”

How to Assign an Access List to a Phone

  1. Choose User Options > Mobility Settings > Alternate Numbers.
  2. Click “Find.”
  3. Click your number.
  4. Scroll down to, “Receiving calls during the above schedule:”
  5. Select “Only Receive call from” or “Only block calls from” (depends on which type of list you created).
  6. Select this list from the drop-down menu.
  7. Click “Save.”


Need Assistance?

For questions, contact the Help Desk at 208-426-4357, or email helpdesk@boisestate.edu.